We have a 30-day return & refund policy (Revised 15 JAN 2024), which means you have 30 days after receiving your item to request a return and receive your refund. 

The time frame to cancel the orders is within 90 seconds after placing the order with ₹0 cancellation charge.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mybrownbooks@gmail.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mybrownbooks@gmail.com.

How to Request a Refund:

1) Contact our MBB customer support team within 30 days of your Editing Pack purchase.

2) Provide your purchase details, identity proof and the reason for your dissatisfaction.

3) Our team will process your refund promptly.

The Terms & Conditions are as follows:-

The Minimum time to ask for MBB refund is after 21 days from the DOP (Date of Purchase), To ensure that the Consumer has used all of the Resources (erf. 130028B)

There can not be any further use of these items by (or from) you (or anyone relating to you, personally or professionally), Otherwise Legal action would be taken (refer to Legal Notice.PDF).

The MBB Refund process required your Digital Receipt, An Identity Proof and Reason for refund.

It might take anywhere between 1-2 hours for your refund to transfer, Once proceeded with the Application of refund.

My Brown Books retains the rights to make the final decision to whether refund, retain or nullify the refund request.

Any Custom Designed, Discounted or Offer Packs are not eligible for return/refunds.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.